Simbas AI for hotels, lodges, and camps
Hotels, lodges, and camps convert more bookings with Simbas.
Your AI Concierge replies to guest and agent enquiries instantly on your website and WhatsApp, around the clock.
Website concierge at 11:47 PM
Trade partner recognised
We see that you're an agent in our system. Rack rate: $2,640/night. Your nett rate: $2,244/night.
Why properties switch.
The value should be obvious fast: faster replies, clearer room control, and cleaner trade pricing.
11 PM enquiry. 9 AM reply.
Your competitors with AI reply instantly. You reply tomorrow and lose the room.
Availability lives in 4 places.
Spreadsheets, emails, WhatsApp, your head. One room question should not take 10 minutes.
Rack or nett? Who knows?
Rate control without a system leaks margin and slows trade replies.
Your 24/7 Reservations Desk.
A branded AI concierge on your website and WhatsApp. It answers guest and agent questions instantly using your own documents. Trade partners automatically see their contracted rates.
Website chat
11:47 PM guest enquiry
Guest: "Do you have availability for August 4-7 for 2 adults?" Simbas replies instantly with verified room availability and the next booking step.
Agent asks for a rate
A trade partner gets the contracted nett rate automatically, while a direct guest sees rack pricing on the same system.
Team inbox
Staff take over when needed
VIP or complex enquiries stay in one thread so reservations can jump in without losing context.
See Every Room at a Glance.
A visual 30-day grid shows confirmed, temporary, and blocked rooms. Expiring holds get surfaced before revenue slips away. Set up in 15 minutes.
Availability grid
Hold expires tomorrowOne System. Two Channels.
Direct guests and trade partners need different rate logic. Simbas keeps both flows clean without splitting your team across tools.
Direct Guests
Web chat, rack rates, guest profile in CRM, and post-stay feedback.
Trade Partners
WhatsApp and web, nett rates, and partner profiles with rate control.
Guest journey.
From midnight enquiry to post-stay feedback, every touchpoint stays managed.
Enquiry
Booking
Pre-Arrival
Stay
Post-Stay
Repeat
Your AI Never Goes on Game Drive.
It handles enquiries during game drives, load shedding, public holidays, and across every time zone. A 12-room lodge does not need a 24/7 reservations desk. It needs Simbas.
More than replies.
Simbas also covers guest operations, bookings, partner context, and property itinerary output without adding more systems.
Old way vs Simbas.
| Task | Old Way | With Simbas |
|---|---|---|
| 11 PM enquiry | Reply tomorrow | Reply in seconds |
| Room check | Spreadsheet and email | Grid or AI Chat |
| Partner rate | Search old emails | CRM shows it |
| Dietary needs | Email back-and-forth | Branded form |
| Expiring hold | Hope someone checks | PMS alert |
Enkopiro Maasai Mara
"Simbas.ai is not replacing human connection. It is protecting it."
Travel partners get instant access to rates, experiences, and property information without waiting for office hours.
FAQ.
How does the AI know our property?
It learns from your uploaded rate sheets, policies, and brochures. Answers stay tied to your property documents instead of generic travel copy.
Can we control what the AI says?
Yes. Your team controls the source documents, rate logic, and escalation rules. You decide when the AI should answer and when staff should step in.
What if the AI cannot answer?
The conversation moves into the shared team inbox. Staff can take over the same thread without losing the guest or trade context.
How does this work with our PMS?
Simbas PMS gives the cleanest live availability experience. If you are not ready to switch, AI Concierge and AI Chat can still work from your uploaded property documents.
How quickly can we go live?
Properties can usually launch the concierge the same day. The PMS is designed to be live in about 15 minutes, not six months.
How does rate access work for trade partners?
Trade profiles store the partner relationship and assigned rate logic. Advisors automatically see the right nett rate while direct guests see rack pricing.
Stop losing bookings to slow replies.